Terms and Conditions - GeekBoutique

These Online Ordering Terms and Conditions are to be read in conjunction with, and form part of the Terms of use.

These Online Ordering Terms and Conditions incorporate our Privacy Policy.

All orders are delivered by a 3-party postage service.
Delivery services are available Australia-wide.
We reserve the right to alter the locations at which delivery services are available at anytime. Available delivery locations will be displayed in the Shipping Method field on the Checkout page.

We recommend that you have your order delivered to an address where someone will be present during business hours to sign for the delivery. If the delivery address is unattended, our couriers are authorised to leave the goods in a safe location at that address as deemed by the courier. A courier may deem a delivery location unsafe if:

Delivery is not available weekends or on public holidays.
Geek Boutique does not take any responsibility for any delay or loss in deliveries caused by, or in any way connected with, any cause outside of our reasonable control including but not limited to shortfall of supplies, courier delays, strikes, industrial disputes, terrorism, riot, fire, storm and other acts of God, communications or network failures, traffic delays or accidents.
We cannot guarantee an exact delivery time; the delivery will be made any time within the delivery time window; 8am through to 5pm. Actual delivery times will be dependent on the individual delivery driver’s schedule and your requested delivery address.
If we are unable to dispatch your order for any reason, including that the products are unavailable, we will notify you as soon as possible Next day orders will be replaced with a product of the same value.
If you have not received your order by the allotted time, please contact us via [email protected].
You may not for on-sell the product/s purchased from our website, for any reason. If you want to resell products to raise funds for a charitable organisation, please contact us via [email protected].

In addition to the rights and remedies you may have as a consumer under relevant law including the Australian Consumer Law, Geek Boutique offers you the following benefits under our Returns and Guarantee policy:
We endeavour to deliver high quality products.
You need to inspect the product(s) immediately upon receipt at your nominated delivery address. If the product(s), when initially received by you, is damaged or faulty, or if there is a shortfall or error in your order, you must contact [email protected] within 24 hours of receiving the product and provide the following details:

your full name, address, telephone number (during business hours) and email address;
your order number;
a detailed explanation of the fault, error or reason for the return; and
clear photographic evidence of the fault, error or reason for the return.

Faulty products must be returned to us at the purchasers expense. Once you submit your claim, if we assess that your product(s) when delivered to you were in fact faulty, crushed, damaged or were not satisfactory due to deterioration caused by travel conditions, we will, at our option

attempt another delivery (on a date we specify) to you at our cost to replace the product(s) with an identical product or a product(s) of equivalent value and specifications; or
refund the purchase price for the faulty product(s).

Once you submit your claim, if we assess that there was a genuine error or shortfall with your order, we will take all reasonable steps to correct the error or shortfall.
Returns will not be accepted by Geek Boutique if:

the fault or damage to the product(s) has been caused by accident or by misuse by either you or a third party; or
the product(s) has been modified or tampered with in any way by you or a third party.

Subject always to your rights under applicable laws including the Australian Consumer Law, we reserve the right to refuse claims under this Returns and Guarantee policy in our discretion with regard to various factors including, without limitation, loss or damage not caused by us, improper or inadequate care, insufficient proof of fault, error or reason for the return or unreasonable delay.
We do not allow returns for a change of mind.
This Returns and Guarantee policy applies to online orders only, including delivery and collect-in-store.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights may be available beyond the 3-hour time frame specified above for our own Returns and Guarantee policy.

All products advertised on the Site are subject to availability. Products are available only in the styles and colours displayed or as otherwise indicated. We endeavour to ensure that the products and descriptions of them on the Site are accurate. We do not, however, promise or represent that the Site is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. Please be aware that colours appear differently on different monitors.
The price payable for any product(s) is the price specified on the Site at the time of placing the order, in Australian dollars and inclusive of goods and services tax (GST). Prices displayed on the Site may change at any time. All transactions are processed in Australian dollars (AUD).
You acknowledge that, by placing an order, you are agreeing to pay for and accept delivery (or arrange collection as the case may be) of the product(s) ordered at price specified on this Site at the time you place your order.

any payment by you is cancelled, dishonoured or reversed; or
we have inadvertently displayed any errors on the Site, including but not limited to incorrect prices, descriptions or illustrations or typographical errors, and these errors are relevant to your order;
the Site has indicated that products are available when they are not; or
you do not or have not fully complied with these Online Ordering Terms and Conditions.

Geek Boutique processes credit card transactions using e-commerce protocols and technology that are standard on the web and leverages third-party payment processors. Geek Boutique utilise a SSL certificate and Braintree security authentication. Nonetheless, Geek Boutique cannot guarantee that it will be successful in preventing unauthorised access or tampering with the Site or its files.